At fry99, your personal data belongs to you. This Privacy Policy explains in plain terms how we collect information, why we collect it, how we protect it, and what rights you have over it. We are committed to handling your data with the same integrity we bring to every aspect of our platform.
fry99 collects only the personal data necessary to operate your account, verify your identity, process payments, and comply with applicable regulatory obligations. We do not collect data for its own sake.
Your personal information is never sold, rented, or exchanged with third-party advertisers or data brokers. Data shared with service providers is strictly limited to what is required to deliver our services.
All data transmitted between your device and fry99 is encrypted using industry-standard 256-bit SSL technology. Sensitive data at rest is protected using AES-256 encryption with regular key rotation.
You have the right to access, correct, port, and request deletion of your personal data. fry99 responds to all verified data requests within 30 days of receipt in accordance with applicable privacy law.
We use cookies to improve site performance, remember your preferences, and provide a more personalised experience. You can manage your cookie preferences through your browser settings at any time.
fry99 may send you promotional communications about bonuses and platform updates. You can opt out of marketing emails at any time by updating your communication preferences in your account settings.
This Privacy Policy (hereinafter referred to as the "Policy") is published by fry99 (hereinafter "fry99", "we", "us", or "our"), the operator of the online gaming platform accessible at https://fry99.buzz. This Policy describes how fry99 collects, uses, stores, shares, and protects personal data provided by or generated about users (hereinafter "you", "User", or "Data Subject") of our Platform.
By accessing the fry99 Platform, registering an account, making a deposit, or otherwise using any service offered by fry99, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
fry99 is committed to respecting the privacy of all users, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. We handle all personal data in accordance with applicable data protection legislation and industry best practice standards.
📋 Plain English Summary: We collect your data to run your account, verify your identity, process payments, and keep the platform secure. We don't sell it. You can ask us to show you, correct, or delete it. Read on for the full details.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
fry99 collects personal data across several categories. The specific data collected depends on your level of engagement with the Platform and the services you access.
Full legal name, date of birth, email address, mobile phone number, country of residence, and login credentials (username and encrypted password). This data is collected when you create a fry99 account.
Government-issued photo identification (Malaysian IC/MyKad, Driver's License, or Passport), proof of residential address (utility bill or bank statement dated within 3 months), and a selfie photograph with identification document. Collected upon first withdrawal request or when required by our compliance team.
Payment method details (e-wallet account numbers, bank account details, cryptocurrency wallet addresses), deposit and withdrawal history, transaction amounts denominated in MYR, and payment processor reference numbers. fry99 does not store full payment card numbers.
Game session logs, wagering history, bonus claim records, win/loss records, session durations, and betting preferences. This data is used for account management, dispute resolution, responsible gambling monitoring, and service improvement.
IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, pages visited, and session duration. Collected automatically when you access the Platform.
Records of support chat interactions, email correspondence, complaint submissions, and feedback forms submitted through the Platform. These records are retained for dispute resolution and service quality purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, IC number | Account registration, KYC |
| Contact | Email, phone, address | Communications, verification |
| Financial | Bank account, e-wallet ID | Deposits, withdrawals |
| Gaming Activity | Bets, sessions, wins | Account management, RG monitoring |
| Technical | IP address, device ID | Security, fraud prevention |
| Communications | Support chats, emails | Dispute resolution, quality assurance |
fry99 collects personal data through the following methods:
fry99 processes your personal data for the following specific purposes:
fry99 processes personal data on the following legal grounds:
Processing required to perform our contractual obligations to you as a registered user — including account operation, payment processing, and service delivery — is carried out on the basis of contractual necessity.
Processing required to comply with applicable legal obligations, including KYC identity verification, AML/CTF screening, and regulatory reporting, is carried out on the basis of legal compliance.
Processing carried out for fraud prevention, security monitoring, service improvement, and responsible gambling oversight is based on fry99's legitimate interests, provided those interests are not overridden by your fundamental privacy rights.
Processing for marketing communications and non-essential cookies is conducted on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
fry99 does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected third-party service providers acting as Data Processors on our behalf, subject to binding data processing agreements that require them to process data only in accordance with our instructions and applicable law.
Categories of third parties with whom data may be shared include:
⚠️ Important: fry99 will never share your personal data with advertisers, marketing networks, data brokers, or unrelated third parties. Any data sharing is strictly limited to what is necessary for the purposes described above.
fry99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| KYC identity documents | Duration of account + 7 years post-closure | AML/CTF regulatory obligation |
| Financial transaction records | 7 years from transaction date | Financial regulation / audit |
| Gaming activity logs | 5 years from date of activity | Dispute resolution / RG monitoring |
| Support communications | 3 years from date of interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent withdrawn + 3 years | Consent record-keeping |
| Technical / device logs | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data deletion procedures.
fry99 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security programme includes the following measures:
🔐 Your Responsibility: You are responsible for maintaining the security of your account credentials. Never share your password with anyone. fry99 staff will never ask for your password. If you suspect your account has been compromised, contact our 24/7 support team immediately.
The fry99 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and support security and analytics functions. The following categories of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core features such as account login session management, security token validation, and fraud prevention. These cookies cannot be disabled without materially impairing Platform functionality.
These cookies collect aggregated, anonymised data about how users interact with the Platform — including page visit frequency, session duration, and error reporting. This data is used to improve Platform performance and usability. No personally identifiable information is transmitted via these cookies.
These cookies remember your settings and preferences — such as language selection and display configuration — to provide a more personalised experience on return visits.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing core Platform features. Most browsers provide options to block, delete, or receive notifications before accepting cookies.
You have the following rights in relation to your personal data held by fry99. To exercise any of these rights, please submit a written request to our support team via the contact details in Section 16.
Request a copy of the personal data fry99 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data. You may also update basic account information directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to overriding legal retention obligations.
Request that fry99 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Marketing opt-out takes effect immediately.
fry99 will respond to all verified data subject requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days with prior notification. Identity verification will be required before any request is actioned to protect against fraudulent access requests.
fry99's primary data processing operations are conducted within the region in which we operate. Where personal data is transferred to third-party service providers or infrastructure partners located outside Malaysia, fry99 ensures that appropriate safeguards are in place to protect the data during transfer and processing.
Such safeguards include contractual data processing agreements incorporating standard clauses requiring the recipient to maintain an equivalent level of data protection, and the selection of processors operating in jurisdictions with adequate data protection frameworks. Where required, explicit consent for international transfers will be sought from affected users prior to transfer.
fry99 is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If fry99 becomes aware that personal data has been collected from an individual under this age threshold, the relevant account will be immediately suspended and all associated data will be deleted in accordance with our data deletion procedures.
🔞 Age Verification: fry99 enforces age verification through its mandatory KYC process. Any attempt to register or operate an account by or on behalf of a person under the age of 21 is a material breach of our Terms & Conditions and may be referred to relevant authorities.
The fry99 Platform may contain references to third-party payment service providers and game content providers. fry99 is not responsible for the privacy practices of any third-party services and this Policy does not apply to their data processing activities. Users who interact with third-party services should review the applicable privacy policies of those services independently.
fry99 does not embed third-party tracking scripts, advertising pixels, or social media widgets that transmit your personal data to external platforms without your explicit consent.
fry99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly whenever material changes are made.
Where amendments are material — meaning they significantly affect your rights or the way we use your data — fry99 will provide notice by email to your registered address or by a prominent notice on the Platform homepage prior to the changes taking effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
We encourage all users to review this page periodically to remain informed of how fry99 is protecting their personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or fry99's data processing practices, please contact us through any of the following channels. All data-related requests should clearly reference "Privacy Request" or "Data Subject Request" in the subject line to ensure prompt routing to our data protection team.
24/7 Live Chat: Available directly on the fry99 Platform — the fastest channel for general privacy queries.
Email: [email protected] (displayed as plain text — not a clickable link)
Response Time: Privacy and data subject requests are acknowledged within 48 hours and resolved within 30 days. Complex requests may be extended by a further 30 days with prior notification.
Additional Information: For questions about responsible gambling, self-exclusion, or deposit limits, please visit our Responsible Gambling page.
fry99 is committed to keeping your data safe and your rights respected. If you have questions about how we handle your information, our support team is available around the clock.
🔞 For players aged 21 and above only. Please gamble responsibly. Visit Responsible Gambling for support resources.